Reports
New tickets
1,380 created in the last 30 days
Busiest days
Monday sees the most new tickets
Satisfaction
From 483 rated tickets
90.3%
0.0 pts
Good
436
90%
Neutral
28
6%
Bad
19
4%
Breakdown
1,380 tickets by bucket, channel and priority
Buckets
Support 53%
Support 726
Bugs 236
Feature requests 180
Billing 250
Channel
Email 62%
Email 849
Widget 531
Priority
Normal 64%
Urgent 61
High 225
Normal 882
Low 212
Recent feedback
Latest ratings from customers
Hannah Reed
5 hours ago
Calendar sync is back and the fix was explained clearly. Thank you!
Owen Fletcher
22 hours ago
Got there in the end, but it took three replies to reach the right person.
Lucy Tran
2 days ago
Priya walked our front desk through the new booking rules in minutes.
Daniel Brooks
3 days ago
Still seeing double bookings after the workaround. Waiting on a real fix.
Agents
6 agents resolved 1,375 tickets
Agent | Resolved | First response | Satisfaction | |
|---|---|---|---|---|
 John Builder Head of Support | 83 | 58m | 92.7% | |
 Janis Considine Support Lead | 289 | 41m | 91.9% | |
 Marcus Feeney Billing Specialist | 234 | 53m | 89.1% | |
 Priya Raman Product Specialist | 303 | 43m | 91.1% | |
 Noor Haddad Support Engineer | 220 | 1h 5m | 88.2% | |
 Clara Moreau Support Specialist | 248 | 48m | 90.6% |