Quick update: I tried booking myself with a different card and got the same error. Is there anything I can do on our side while you look? Aisha

Hi John, Thanks for restoring those. Unfortunately it happened again this morning with two new bookings, so I assume the fix is not live yet? Our partners have asked me to check every booking by hand until this is solved, which is not sustainable. Please let me know when we can rely on the form again. Owen

Hello, Our October invoice bills us for 64 seats on the Business plan. We have exactly 60 people on the account and nobody new joined this month. Our finance team closes the books on Friday, so I need a corrected invoice before then. Thanks, Samuel Ortiz Meridian Consulting Group

Perfect, thank you. Our finance team would like to approve it this week, so the sooner the better. Hannah

All of the ones I checked booked on their phones, from the schedule page on our website. Grace

Both were with Anna at 9:00. One was booked online and the other by our front desk on Monday afternoon. Martin

One client just tried her link again and it still shows the error, so I guess the fix is not out yet. I will keep using the calendar for now. Yuki

Hi! I am starting small exam prep classes in the spring, up to six students per session. Can several students book the same slot, and can I stop it at six? I am still on the Free plan, so let me know if I would need to upgrade. Peter Quarry Lane Tutoring

Hi, Our sync between Tideline and our practice system stopped at midnight. The logs show 401 errors, and the API token page says the token expired yesterday. I do not remember setting an expiry, and nobody on our team got an email about it. Can you confirm how expiry works and whether we can get a warning next time? Daniel Brooks IT, Harborline Dental

Payments are connected now. I will set the prices tonight and try a test booking for each length before I share the page with my students. Tom

Hi Sophie, Thanks for reaching out. Do you know where the affected clients were booking from? If you can forward one of their confirmation emails, I can compare it with your page settings. John Tideline Support

Hi Jamal, You can add your business name and address under Billing, then Invoice details, and every new receipt will include them. Once they are saved, reply here and I will reissue your last three receipts. John Tideline Support

Done, I reconnected it. I will book a test consultation tomorrow morning and let you know. Lucy